FAQ

website creator Yes, it is. The transport of dangerous goods adheres to strict rules of the ADR convention.

website creator In this case, it is likely an oversize shipment. We are able to arrange for the transport of such shipment; however, we will need the measurements of the shipment and sufficient time to obtain all necessary authorisations. This service will be offered to you by our special transportations departments in Plzeň and Ostrava.

website creator With all shipments we ensure that the transporter has taken out proper road transporter liability insurance. In addition, CARGO IHL has “Shipper Liability Insurance” for an amount of CZK 5,000,000 with UNIQUA. For comprehensive insurance coverage, we can offer you additional goods (property) insurance of the shipment. For more information (calculator).

website creator The transportation of frozen goods is not possible by collection service, as it is not possible to guarantee that the requirements for temperature control during transportation will be met. For transportation of frozen goods of smaller volumes and weight, we offer you delivery trucks with cooling units.

website creator For regular customers, we offer a shipment tracking system directly on our website. To obtain access information, please contact us.

website creator Yes, transportation of bulk cargo is possible in special trailers.

website creator It depends how comprehensive your request is. In general, we deal with all requests within 24 hours, but we will answer most of your questions within 2 hours of receiving them.

website creator A good quality shipper is able to flexibly respond to its customers’ requirements, it is not limited by its own vehicle fleet. Thanks to the optimisation during transport planning and large volumes of transported goods, the shipper is able to offer very competitive prices.

website creator Yes, we have a warehouse in Hořovice which is intended for both our collection service and for long-term and short-term storage. On request, we will find other storage options anywhere in the Czech Republic. We will be happy to provide you with more information by phone.

website creator Not entirely. We provide transport to countries that are not listed in the collection service section, however, not to such an extent as to the listed countries. Do not hesitate to send
us a request using our web form.

website creator Incoterms is a set of international rules used in foreign trade. These rules apply to relations arising from purchase contracts, obligations in customs clearance, packaging or transportation. We recommend that our customers should list the agreed Incoterms clauses in their transport orders.

website creator We do not publish price lists. In our work, we prefer an individual calculation based on actual data to a general price list and a reference to general terms and conditions. For a specific price of transport, please contact us at our email address or enter your request here.

website creator Always, ideally in the presence of the driver, identify the extent of the damage and make photo-documentation. Write down your reservations regarding the condition of the shipment in the CMR freight bill, or delivery note. Prepare a damage report, list what exactly and in what quantity is missing or was damaged. Keep the damaged goods for a potential inspection by a loss adjuster from the insurer. Send us the photo-documentation immediately to our email address. We will take proper care of your complaint.

website creator Yes, among our customers are numerous leading companies in the chemical industry. We are able to transport both safe and dangerous substances in accordance with IMDG.

website creator Yes, but we will need some further information from you. Call us, or send us an e-mail, we will definitely find a solution.

website creator We transport refrigerated or frozen food in containers that allow temperature control of cargo – reefers, which guarantee that nothing happens to your shipment.

website creator Using modern internet applications, we are able to locate the position of your shipment and provide you with that information.

website creator Yes, we can offer you direct rail transport in a container train between the Far East and Europe. The fastest, but also the most expensive, option is air transport.